Oncology | HCA Florida West Hospital
Cancer Care • Pensacola, FL
Ratings by platform
- U.S. News & World Report (Oncologist profiles): Oncologists individually rated up to 5/5 stars by patients on U.S. News & World Report (Varies by physician (e.g., 75 reviews for one oncologist))
- National Health Ratings (Medicare/HCAHPS): Patient experience ratings based on HCAHPS surveys (456 completed surveys in the reporting period)
What patients say
Patients praise
- High performing oncology procedures/conditions recognized by U.S. News & World Report
- Individual oncologists frequently rated highly by patients
- Standardized patient experience ratings available via HCAHPS data
Common complaints
- Concerns regarding billing and financial assistance processes
- Reports of unprofessional staff conduct and communication issues in emergency services
- Issues related to wait times and care coordination
In patients' words
"West Florida Hospital is extremely unprofessional ... Have been sitting for hours with no help came here with pain level past a 10 haven't received any care blood work was misplaced and all you hear is the nurses discussing patients information."
— Better Business Bureau (BBB) Complaint"She always listens to my complaints & discussed with me all possibilities & treatment."
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