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Kugelman Cancer Center - Baptist Health Care

Cancer Care • Pensacola, FL

★★★★☆4.0/54 reviews across 1 platforms

Ratings by platform

  • Birdeye (Baptist Cancer Institute): 4.0/5.0 (4 reviews)
  • Healthgrades: 65% of patients recommend the hospital (N/A (General Hospital data))

What patients say

Patients praise

  • High praise for the oncology nursing staff's care and comfort measures (e.g., warm blankets)
  • Some oncologists receive high ratings for being patient, thorough, and ready to answer questions
  • Professionalism in billing/administrative support roles mentioned by some patients

Common complaints

  • Long wait times for doctor visits
  • Frequent changes in assigned physicians
  • Complex/frustrating billing processes across multiple locations
  • General hospital-wide complaints regarding emergency services

In patients' words

"In my opinion, the oncology nursing staff are the best in the business. When I go for my chemo or immunotherapy they make sure that I’m comfortable with warm blankets!"

— Birdeye review of Baptist Cancer Institute

"Waiting to see the doctor for an hour in the exam room, new doctor every 6 months, bills from 4 different places every time they schedule an appointment. But what are you gonna do? Not get cancer treatment?"

— LocalityBiz review of Baptist Medical Group - Hematology - Oncology

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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