Neuroscience at Memorial Hermann Pearland Hospital
Neurology • Pearland, TX
Ratings by platform
- Houston Neurological Institute (internal site): 4.88 out of 5 stars (based on 1721 reviews) (1721)
- Healthgrades (Dr. Joshuae Gallardo): 4.83 out of 5 stars (Not explicitly stated)
What patients say
Patients praise
- Specific neurologists are highly praised for listening skills and thoroughness
- Some patients report life-changing, compassionate care from individual providers
- High overall satisfaction scores reported by certain specialty institutes on the campus
Common complaints
- Poor customer service and bedside manner at specific clinics located at the campus
- Long wait times for appointments and follow-ups
- Issues with office staff, including perceived rudeness and unresponsiveness
- Frustration with administrative processes, such as insurance verification and communication errors
In patients' words
"Dr. Gallardo has changed my life. I am so grateful to have found a neurologist that spends time with me... He is a true professional with a lovely, caring staff."
— Healthgrades (Dr. Joshuae Gallardo)"Everyone here seems to hate their job. Specially the neurologist assistant she walked in to our room like she hated her job and and when we would ask questions she would roll her eyes."
— Birdeye (Pearland Neurology Services)"But it totally gets eclipsed by its horrible customer service, it's bed side manner, or even empathy. I went into the hospital with a pain crisis at a level 10."
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