Medical Imaging & Diagnostic Services - Brown University Health
Diagnostic Imaging/Radiology • Pawtucket, RI
Ratings by platform
- Yahoo Local: 2.5/5 (~333 (aggregate across various platforms))
What patients say
Patients praise
- Kind and helpful technical/reception staff in some instances
- Easy appointment booking process for some patients
- Convenient and efficient service for routine screenings
- Professionalism of primary care physicians within the affiliated Brown University Health system
Common complaints
- Rude or unprofessional front desk staff
- Communication issues regarding appointments and insurance/billing
- Long wait times for results
- Lack of language accessibility (specifically Spanish)
- Concerns about patient empathy and compassion during care coordination
In patients' words
"Zero customer service. Receptionist was rude from the start."
— Yahoo Local Review"Greeted immediately by a friendly receptionist who helpfully took my information, confirmed my appointment AND made my appointment for NEXT year!"
— Yahoo Local Review"There’s no empathy and compassion even consideration. I have 9 months in pain and they never decided to request the MRI before until now after 9 months."
— LeadStal Review of Brown Health Medical Group Primary CareMore clinics in Pawtucket
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