Diagnostic Imaging Locations - Care New England Health System
Diagnostic Imaging/Radiology • Pawtucket, RI
Ratings by platform
- Yahoo Local: 2.5 out of 5 stars (57 reviews)
- Birdeye/Google: 3.7 out of 5 stars (28 reviews)
What patients say
Patients praise
- Professional and clean facility environments
- Friendly and clear instructions from technicians during procedures
- Highly regarded and comforting bedside manner from specific radiologists
- Efficient check-in processes for some patients
Common complaints
- Reports of rude or unhelpful front-desk/receptionist staff
- Difficulties with phone scheduling and communication
- Concerns regarding unexpected financial responsibility/billing communication
- Lack of multilingual (Spanish-speaking) staff at certain locations
In patients' words
"Zero customer service. Receptionist was rude from the start. She said they didn't have the order from my doctor which had been sent in hours before I went."
— Yahoo Local review"Dr. Shapiro helped make it feel less frightening and set my mind at ease by explaining everything he was about to do. I highly recommend him to anyone having to go for any type of biopsy!"
— Healthgrades review for a Pawtucket-based diagnostic radiologist"Poor quality service but technicians are excellent... change the attitude of the staff at The front desk and you might’ve had five stars"
— Birdeye review for Rhode Island Medical ImagingMore clinics in Pawtucket
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