Behavioral Health Services | Pasco, WA - Lourdes Health
Behavioral Health • Pasco, WA
Ratings by platform
- U.S. News & World Report (Patient Experience Score): 3 out of 5
- MedicalRecords.com: 3.4 out of 5 (70 reviews)
- Healthgrades: 62% recommend (patient experience)
What patients say
Patients praise
- Some patients report professional and knowledgeable care in specific departments like the ER or surgical specialties
- Appreciation for individual providers who are thorough and show good rapport
Common complaints
- Rudeness and lack of compassion from nursing or support staff
- Long wait times and scheduling issues
- Poor communication regarding appointments and referrals
- Issues with billing practices and high costs
- Physical facility concerns such as discomfort and maintenance issues
In patients' words
"My Emergency Room experience was superb! Each department that saw me was kind, professional, and very knowledgeable."
— MedicalRecords.com"Rude outpatient services staff. No online patient record portal for mental health patients (yet). Huge delay in file transfer to new provider."
— Yelp"I had an appointment at 8am and a text confirming it... Im told that they won't see me after sitting for 10 minutes... She half smiled and didnt care abkut my situation."
— LocalityBizMore clinics in Pasco
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