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Immunization Services - Public Health Department - City of Pasadena logo

Immunization Services - Public Health Department - City of Pasadena

Travel MedicinePasadena, CA

★★★★☆3.6/519 reviews across 2 platforms

Ratings by platform

  • Birdeye (Note: May include data from Pasadena, TX): 2.4/5 stars (10 reviews)
  • MapQuest (linking to Yelp): 5.0/5 stars (9 reviews)

What patients say

Patients praise

  • Efficient service for obtaining vital records like birth certificates
  • Helpful and friendly staff in some interactions
  • Access to specific travel-related immunizations like Yellow Fever

Common complaints

  • Difficulty reaching the department by phone or email
  • Reports of rude or condescending behavior by some staff
  • Frustrations regarding document processing and express services

In patients' words

"PHD is unreliable and not people centered. I called several times to get a vaccine that they promote on their website. I got NO response, by phone or email."

Yelp / MapQuest review

"Was here for my Daughter's birth certificate... it was very quick. Again... it was also very quick service. Staff were helpful and friendly."

A Better Place review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 10, 2026 — sources: [1][2][3][4][5][6][7][8].

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