City of Hope
Oncology • Pasadena, CA
What patients say
Patients praise
- Highly rated individual oncologists recognized for expertise, compassion, and effective treatment planning
- Strong emphasis on patient-centered care and thorough communication from specific medical teams at City of Hope South Pasadena
- Positive feedback regarding bilingual services and collaborative surgical approaches
Common complaints
- Concerns regarding administrative/scheduling difficulties and repetitive automated phone systems
- Reports of billing issues, specifically high facility charges for routine specialist visits
- Mixed experiences regarding bedside manner and communication from certain providers
In patients' words
"The staff at this specific facility... demonstrated exceptional thoroughness in reviewing the results, ensuring that every detail was explained comprehensively."
— Review of City of Hope South Pasadena"City of Hope in general felt like a scam based on how many calls... they ended up billing my insurance 2 times since it is deemed a hospital."
— Review of City of Hope on PissedConsumerMore clinics in Pasadena
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