Orthopedics & Sports Medicine - Pasadena - Houston Methodist
Sports Medicine • Pasadena, TX
Ratings by platform
- WebMD Care (Dr. David Wallace): 4.5/5 (27 ratings)
- WebMD Care (Dr. Joseph Allen Jr.): 3.5/5 (31 ratings)
- Birdeye (General practice): 4.4/5 (34 reviews)
What patients say
Patients praise
- Physicians are frequently praised for being attentive, professional, and thorough in explaining diagnoses and treatment options
- Appreciation for a conservative, non-surgical approach to care and respect for patient treatment preferences
- Positive experiences with the helpfulness and kindness of certain staff members and the effectiveness of physical therapy services
- Commendation for exceptional follow-up care provided by some medical teams post-surgery
Common complaints
- Dissatisfaction with billing practices, specifically unexpected costs and delayed claims processing
- Reports of administrative and front-desk issues, including argumentative staff and long wait times without being seen
- Patient concerns regarding postoperative care and perceived lack of attention from surgeons after surgery
- Specific allegations of poor surgical outcomes and feeling treated like a "number" in a "cookie cutter" business model
In patients' words
"He was very informative. Shows me the X-rays and where the problem was. Did not push any surgeries. Answered all questions, even after he left I had 2 more pop up in my head and he came back in and answered those as well."
— WebMD Care - Patient review of Dr. David Wallace"Ridiculously expensive physical therapy. I asked a receptionist about the cost prior to the first therapy, they said they couldn't tell me because every insurance treats it differently. So I went on anyways and they didn't file a single claim until I was at about 6th PT session... At this moment I understood that each session was claimed for $800, $200 of which my insurance did not cover."
— LocalityBiz - Patient review regarding billing and physical therapy"Allen botched my knee operation in his and partners cookie cutter factory. Would not recommend to worst enemy. No apologies, no money back."
— WebMD Care - Patient review of Dr. Joseph Allen Jr.More clinics in Pasadena
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