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Pasadena Primary & Specialty Care Clinic - UCLA Health

Family MedicinePasadena, CA

★★★☆☆2.9/515 reviews across 2 platforms

Ratings by platform

  • Birdeye/Google: 1.8/5 stars (10 reviews)
  • Birdeye/Google (Pediatrics): 5/5 stars (5 reviews)

What patients say

Patients praise

  • Some patients report positive, kind, and helpful interactions with specific physicians
  • Positive experiences reported in the pediatric department

Common complaints

  • High unexpected billing costs for initial/establishing care visits
  • Difficulty with insurance coverage and billing transparency
  • Challenges with patient communication and responsiveness
  • Inaccurate or disputed medical chart documentation

In patients' words

"I was charged $500 for a video consultation for birth control. It was a 15 minute call and my doctor was 15 minutes late... You'll get scammed by getting here."

Birdeye/Google review

"I was told that my insurance was in network before I stepped into my appointment-- then was told a few weeks later that my specific Cigna plan actually doesn't cover this institution."

Birdeye/Google review

"I've been working with Dr. Cynthia Nguyen at this office. She is soo kind and helpful!"

Yahoo Local review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 10, 2026 — sources: [1][2][3][4][5][6][7][8].

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