Get Primary Care | Cleveland Clinic

Patients praise

• Access to knowledgeable and caring individual providers who listen to patients
• High satisfaction ratings for specific primary care clinicians reported on the official Cleveland Clinic website
• Presence of patient-centered, personalized care models for some providers

Common complaints

• Reports of long wait times and appointment scheduling issues
• Complaints about perceived lack of empathy and providers not listening to patients
• Frustration with office staff professionalism and communication failures
• Billing and administrative difficulties
• Perception that some primary care experiences are inferior to specialized care at the same institution