River Forest, IL Urgent Care | Midwest Express Clinic
Family Medicine • Park Forest, IL
Ratings by platform
- Solv Health (River Forest location): 4.8 out of 5 stars (1,933 patient ratings)
- Yelp (Brand-wide): 2.5 out of 5 stars (399 reviews)
- Facebook (River Forest location): 96% recommend (17 reviews)
What patients say
Patients praise
- Friendly, helpful, and knowledgeable clinical staff (nurses/doctors)
- Ease of online check-in and booking appointments
- Clean facility environment
- Quick access to care for urgent needs compared to alternatives
Common complaints
- Billing and insurance-related issues, including unexpected charges
- Inefficient check-in process and long wait times
- Concerns about unnecessary tests or follow-up visits being recommended for revenue reasons
- Perceived lack of clear communication from front desk staff regarding costs
In patients' words
"The most inefficient clinic! ... they have to have more efficient checkin process. One that doesn’t include a 20min line, followed by being handed papers to fill out..."
— LocalityBiz User Review"Staff was super kind and relaxed - facility is clean... I feel bad that people had issues with billing - but I had insurance and they charged me a normal $50 copay for my visits."
— Birdeye User Review"Before any procedures, I inquired about potential costs... Despite assurances of no initial charges, I filled out the form and proceeded with my visit. A few weeks later, I received an insurance letter requesting a charge of $162."
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