Palo Alto, CA Urologists | Sutter Health Doctors
Urology • Palo Alto, CA
Ratings by platform
- Sutter Health (Palo Alto, CA Urologists listing): 4.9/5 (e.g., William D Brubaker: 4.9/5; 674 ratings; Keith L. Lee: 4.9/5; 770 ratings) (674; 770 (ratings shown on Sutter Health listing))
- Vitals (Dr. John P. Lavelle): 4.8/5 (17 ratings; 16 written reviews)
- Yelp (Dr. Keith L. Lee): 13 reviews (rating not shown in provided highlights) (13 reviews)
- WebMD (Dr. Craig Comiter): 4.1/5 stars (rating stated on Vitals page; WebMD highlights emphasize both praise and concerns) (30 reviews (Vitals page shows 30 reviews))
- Healthgrades (Dr. William Brubaker): Overall Patient Satisfaction likelihood to recommend: 5 out of 5 (Not specified in provided highlights)
- Yahoo Local (Dr. Andrew Epstein): 3.0 (14 reviews)
- Healthgrades (Dr. Yuka Yamaguchi): 4.2 star rating (4 reviews)
What patients say
Patients praise
- High overall doctor ratings on Sutter Health for listed Palo Alto urologists (e.g., 4.9/5 for specific physicians)
- Competent care and good bedside manner mentioned in reviews (e.g., Dr. Brubaker, Dr. Lavelle, Dr. Yamaguchi)
- Communication and explanation of conditions/procedures are praised in some reviews (e.g., “explains everything,” “listens,” “takes time to explain”)
- Generally positive patient satisfaction elements (e.g., likelihood to recommend on Healthgrades)
Common complaints
- Concerns about communication and trust in some reviews (e.g., Dr. Craig Comiter via WebMD: poor communication, refusal to engage, not fully informing about procedure)
- Appointment/scheduling and office operations concerns appear in some reviews (e.g., WebMD highlights for Comiter mention appointment issues/front office)
- Reports of adverse outcomes/complications and dissatisfaction with procedures in some reviews (e.g., Comiter reviews describing complications; Epstein reviews describing very poor experience)
- Low rating on Yahoo Local for one physician (Dr. Andrew Epstein: 3.0) indicating significant dissatisfaction
In patients' words
"“Extremely disappointed. At his hasty recommendations ... he performed a Holep procedure on me.... After two surgery and nerve damage...”"
— WebMD page for Dr. Craig Comiter (review text in highlights)"“Aquablation ... caused a serious urethra stricture and drug-resistant infection.... Beware, he is not competent in my opinion.”"
— Vitals page for Dr. Craig Comiter (review excerpt in highlights)"“This guy is great. Great bedside manner, he didn't sugarcoat anything, and I had an easy recovery. I highly recommend Dr. Brubaker”"
— Healthgrades page for Dr. William Brubaker (review excerpt in highlights)"“Very poor experience. I had a referral to him for increased urination and the office visit was very unusual.”"
— Yahoo Local page for Dr. Andrew Epstein (review excerpt in highlights)More clinics in Palo Alto
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