Stanford Primary Care in Palo Alto
Primary Care • Palo Alto, CA
Ratings by platform
- Birdeye (aggregating Google reviews): 3.3 out of 5 stars (25 reviews)
What patients say
Patients praise
- praise for specific doctors being kind, thorough, and attentive
- appreciation for professional and empathetic support staff in some instances
- recognition of thorough medical documentation and detail-oriented care
Common complaints
- billing and cost transparency issues, including unexpected charges for preventative visits
- difficulties with scheduling and long wait times for appointments
- perceived lack of personal attention or empathy from some providers, with complaints about excessive laptop use during visits
- frustration with administrative and referral coordination processes
- frequent encounters with medical residents rather than senior staff
In patients' words
"Billed $2500 for routine annual physical!! I strongly recommend finding an alternative to Stanford healthcare. ... Did the same thing here (and confirmed with the doctor that I was there for a preventative appointment) but it was still billed as a diagnostic appointment."
— Birdeye review"They take notes and check their laptops constantly instead of listening to the patient. Not a moment of eye contact or a smallest sign of caring. I tried multiple doctors here and they all follow the same method and protocol."
— LocalityBiz review"I love Dr Kenny. She is AMAZING!! She actually is beyond kind and will sit and chat with you for quite a long time. You never feel rushed."
— Yelp review (Stanford Internal Medicine at Hoover Pavilion)More clinics in Palo Alto
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