General Primary Care - Stanford Medicine
Primary Care • Palo Alto, CA
Ratings by platform
- Birdeye (aggregating Google reviews): 3.3 out of 5 stars (25 reviews)
What patients say
Patients praise
- Positive interactions with specific individual physicians who are described as kind and attentive
- Clean and modern facility environments
- Availability of comprehensive services and specialists
Common complaints
- Billing and administrative issues, particularly related to preventative care vs. diagnostic coding
- Difficulty scheduling appointments and long wait times
- Frustration with phone systems and unresponsiveness of support staff
- Perceptions of impersonal care, lack of eye contact, and doctors focusing on laptops instead of patients
- Strict enforcement of late policies by front desk staff despite patient circumstances
In patients' words
"Billed $2500 for routine annual physical!! I strongly recommend finding an alternative to Stanford healthcare. ... I've done this every year and its fully covered by insurance. ... it was still billed as a diagnostic appointment."
— Birdeye user review"They take notes and check their laptops constantly instead of listening to the patient. Not a moment of eye contact or a smallest sign of caring."
— LocalityBiz user review"I love Dr Kenny. She is AMAZING!! She actually is beyond kind and will sit and chat with you for quite a long time. You never feel rushed."
— Yelp user review for Stanford Internal Medicine at Hoover PavilionMore clinics in Palo Alto
Palo Alto Women's Health Center
Patients praise: Kind and attentive providers · Friendly and welcoming front desk staff.
Cardiologists in Palo Alto, CA
Patients praise: Clinical expertise and medical knowledge · Thoroughness of examinations and diagnostic approach.
Palo Alto, CA Allergists | Sutter Health Doctors
Patients praise: Friendly and efficient staff for allergy shots · Knowledgeable and helpful medical professionals.
Hematologic Cancer Program in Palo Alto | Stanford Health Care
Patients praise: Highly knowledgeable, compassionate, and professional clinical staff and physicians · Access to advanced, cutting-edge diagnostic and treatment options (e.g., CAR-T, clinical trials).
Preventive Cardiology in Palo Alto
Patients praise: Staff often rated as courteous · Expertise in preventive cardiology, cardiovascular disease, and cardiac imaging.
Ophthalmologists in Palo Alto, CA
Patients praise: High patient confidence in surgical and diagnostic skills · Compassionate and empathetic patient-doctor communication.
Comparing your options?
Browse other Primary Care clinics, or filter by state and specialty to compare patient ratings.