Palo Alto - Select Physical Therapy
Physical Therapy • Palo Alto, CA
Ratings by platform
- Google My Business (and aggregators): 4.6-4.7 out of 5 stars (~88-114 reviews across platforms)
What patients say
Patients praise
- High satisfaction with specific, knowledgeable, and professional physical therapists
- Effective personalized treatment plans that lead to noticeable physical improvement
- Clean, professional, and friendly clinic environment
- Useful tools like mobile apps for exercise guidance
Common complaints
- Issues with administrative and front-desk processes, including scheduling and responsiveness
- Billing and insurance handling complaints, such as unexpected invoices or billing discrepancies
- Inconsistent care quality, specifically regarding the reliance on PT assistants over primary physical therapists
- Occasional perceptions of junior or unprofessional staff behavior
In patients' words
"Niyati Rajesh Is excellent. Very knowledgeable and professional. She FINDS my problems after first session. Her treatment is super effective and I can feel the result right away."
— Patient Review"Not only did the visits not help, I was given misleading information about their prices (which are really high) and insurance rebates. Their system had an upgrade... and now 1.5 yrs later, they sent me invoice for more payment..."
— Patient Review"Nice environment and friendly. Physical therapists (the doctors/MDs) here seem knowledgeable and my few sessions with them helped noticeably. But almost all my sessions were with an incompetent PT assistant..."
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