Holistic & Integrative Medicine | Services - Sutter Health
Holistic and Integrative Medicine • Palo Alto, CA
Ratings by platform
- Various third-party consumer review and complaint websites: 1.7/5 to 2.3/5 (aggregated across various third-party review platforms for the broader foundation) (16 reviews (on specific aggregator platforms))
- Sutter Health provider pages: Individual physicians often rated 4.9/5 (Varies by provider (e.g., 54 to 227 reviews))
What patients say
Patients praise
- Specific integrative medicine physicians often receive high individual star ratings (e.g., 4.9/5)
- Comprehensive, personalized consultation approach in integrative services
- Appreciation for individualized holistic health planning
Common complaints
- Persistent complaints regarding incorrect medical billing and coding practices
- Difficulties navigating the phone system and customer service wait times
- Frustrations with administrative delays, including scheduling issues and communication failures
- Reports of feeling dismissed or under-served during consultations
In patients' words
"Worst phone system of any company I've ever interacted with. Online CS was horrible and useless... Doctor was OK, but actually navigating Sutter Health makes it clear why they have immediate availability."
— LocalityBiz review"Billing department submitted the wrong code not covered by insurance. Billing department called and said their code is correct, refusing to change it."
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