IVF Care with Heart- Palo Alto Bay IVF Fertility Clinic
Fertility Clinic • Palo Alto, CA
Ratings by platform
- OVU.com: 5.0/5.0 (4-10 (across specific platforms))
- FertilityIQ: 4.9/5.0 (9)
- Google Reviews/General aggregate: 4.7/5.0 (not explicitly stated)
- Yelp/General aggregate: 4.5/5.0 (not explicitly stated)
What patients say
Patients praise
- compassionate and personalized patient care
- Dr. Polansky's extensive experience and knowledge
- clear and professional communication
- reasonable and transparent pricing compared to larger centers
- supportive and responsive staff
Common complaints
- occasional inconsistency in nursing staff attentiveness (referred to as nurse roulette)
- lack of mobile app for communication (reliant on email and phone)
- medical records are reported to be handwritten
- some patients expressed frustration regarding costs not included in initial quotes for specific procedure changes (e.g., switching from fresh to frozen transfer)
- philosophical differences regarding genetic testing protocols
In patients' words
"Dr. Polansky and his team are caring, kind, helpful, compassionate, and go above and beyond. From start to finish, everything went smoothly."
— Patient review on OVU.com"There's a bit of nurse roulette here. Some are warm and kind and more willing to offer personalized advice; others respond to any question at all with, 'It depends.'"
— Patient review on FertilityIQ"Ever since, our focus has been simple: advanced reproductive science delivered with heart and care, treating you as a person, not a case file."
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