Express Urgent Care of Palatka
Urgent Care • Palatka, FL
Ratings by platform
- Birdeye (aggregating Google reviews): 3.8 out of 5 stars (based on 125 reviews) (125 reviews)
- Solv Health: 3.0 out of 5 stars
- Trustindex.io: 3.8 out of 5 stars
What patients say
Patients praise
- Efficient care for certain medical issues and lab testing
- Friendly and knowledgeable providers and medical staff in some instances
- Helpful check-in process experienced by some patients
Common complaints
- Long wait times, including experiences of waiting for hours with children
- Inconsistent or shortened operating hours compared to posted times
- Reports of rude, condescending, or unhelpful front desk staff
- Frustration regarding billing, insurance coverage (e.g., FHCP), and patient status policies
In patients' words
"They made us wait almost 3 hours with a 3 month old... I paid $100 to be seen! The front desk associate had the worst sour ass expression on her face."
— Trustindex.io reviewer"I recently had an outstanding experience at Palatka Express Urgent Care. ... The staff were very friendly and courteous, everyone..."
— Birdeye reviewer"As soon as I went up to check in Kristen was so very nice and helpful. She gave me my paperwork and said they would get me back as soon as they..."
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