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Express Clinic Primary Care - Express Family Care

Urgent CarePalatka, FL

★★★★☆4.2/536 reviews across 2 platforms

Ratings by platform

  • Express Family Care East Palatka (Birdeye): 4.2 out of 5 (36 reviews)
  • Express Urgent Care of Palatka (Trustindex): 3.8 out of 5 (Not stated)
  • Express Urgent Care (Yelp): Not stated in highlights (review snippet shown) (12 photos page; number of reviews not in highlights)
  • Express Family Care (Apple Maps): 3.7 (3 reviews)

What patients say

Patients praise

  • Friendly, efficient staff and approachable clinicians
  • Rapid follow-up and care coordination (e.g., ordering tests and scheduling oncology/surgery)
  • Patients report being seen quickly / in-and-out service

Common complaints

  • Front desk/staff politeness and competence complaints
  • Long wait times and delays during visits
  • Issues with whether they accept certain patients/insurance or provide certain medication refills

In patients' words

""Dr. Gaines is fantastic, and the office staff matches his level of care—friendly, efficient, and truly on top of things.""

Birdeye (Express Family Care East Palatka) review snippet

""Front office lady doesn’t really know what she is doing... Her tone is very condescending.""

Trustindex.io (Express Urgent Care of Palatka) review snippet

""Highly recommend. Everyone was nice, they had me in and out.""

Trustindex.io (Express Urgent Care of Palatka) review snippet

""Will never ever return... They made us wait almost 3 hours...""

Trustindex.io (Express Urgent Care of Palatka) review snippet

""Husband and I had checkups... called recently for his gout med refill and was told we are not patients and they do not take FHCP.""

MapQuest (Express Urgent Care) snippet pointing to Yelp reviews

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7].

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