Mercy Health — Western Kentucky Orthopedics
Orthopedics & Sports Medicine • Paducah, KY
What patients say
Patients praise
- High praise for individual surgeons' bedside manner and communication skills
- Patients report positive surgical outcomes and pain relief
- Surgeons described as kind, caring, knowledgeable, and thorough
Common complaints
- Difficulty reaching staff by phone or getting calls returned
- Delays in scheduling appointments and processing referrals
- Frustration with administrative/office management processes
- Concerns regarding a 2025 data breach involving a third-party vendor that compromised personal information (SSNs, medical records)
In patients' words
"My poor mother has been in severe pain for weeks... I call daily and cannot reach a person. All you can do is leave messages... Extremely poor management or lack there of."
— PainClinics.comMore clinics in Paducah
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