Claybank Family Medicine - Dale Medical Center
Family Medicine • Ozark, AL
Ratings by platform
- Facebook: 76% recommend (227 reviews) (227)
- Vivian Health: 4.5/5 (6)
- Birdeye (Emergency Room): 3.7/5 (17)
- Rehab.com (New Day Psychiatric): 2.87/5 (109)
What patients say
Patients praise
- Efficient and polite emergency department staff in some cases
- Clean facilities in certain areas of the hospital
- Friendly and helpful management team (reported by staff)
- Convenient access to integrated medical records within the Dale Medical Center network
Common complaints
- Long wait times in emergency/urgent care settings
- Dissatisfaction with the billing and insurance processing department
- Concerns regarding communication and staff professionalism or attitude
- Cleanliness and small size of some waiting areas
In patients' words
"I was seen in the Emergency Department with dangerously high blood pressure. They were very efficient and polite. I got prompt attention from each staff member on my case. ... The room was exceptionally clean, the food was good and the staff was friendly and prompt."
— Rehab.com user review"Terrible billing department that has got to be the slowest I have ever encountered."
— Yelp user review"It is extremely concerning that an 8-month-old with breathing issues could be left waiting for nearly two hours with no communication, no assessment, and no sense of urgency."
— Rehab.com user reviewMore clinics in Ozark
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