Primary Care – Ventura County Ambulatory Care
Primary Care • Oxnard, CA
Ratings by platform
- Internal NRC Health patient experience scoring: Average score of 85 out of 100 (national benchmark is 90) (Not explicitly stated total volume; tracked via internal QAPI cluster mapping)
What patients say
Patients praise
- Downward trend in accessibility-related complaints over time
- Proactive efforts to improve provider and clinic ratings
- Established formal mechanisms for patient feedback and grievance resolution
- Ongoing process improvements in response to patient reports
Common complaints
- Difficulty accessing appointments and referrals
- Communication barriers between staff and patients
- Staff attitude and courtesy concerns
- High volume of grievances related to medical residency training sites
- Incidents of patient aggression toward staff
- Occasional spikes in phone wait times
In patients' words
"We are improving overall rating for providers and clinics... National score is 90. Our average is 85."
— Ventura County Community Health Center Board Meeting Minutes (August 28, 2025)More clinics in Oxnard
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