Ascension St. John Owasso - Emergency
Emergency Medicine • Owasso, OK
Ratings by platform
- Google and Birdeye aggregates: 3.7 to 3.8 out of 5 stars (aggregated across various platforms) (hundreds of reviews combined across platforms like Google and Birdeye)
- CMS HCAHPS / Hospital survey data: 4 out of 5 stars (overall patient satisfaction rating) (140 surveys collected (CMS HCAHPS data))
What patients say
Patients praise
- generally quick emergency room wait times compared to regional averages
- effective doctor and nurse communication reported by a significant portion of patients
- high overall patient recommendation rate (approx. 77-87%)
Common complaints
- reports of poor communication regarding billing and medical records
- instances of perceived dismissiveness or stereotyping by medical staff
- concerns about follow-up care and responsiveness to patient inquiries
In patients' words
"Absolutely horrible. I went into the place on Saturday afternoon with insane cramps... and they checked me in and said I had really bad period cramps and was stereotyped."
— LocalityBiz user review"It was a good experience overall. Wait time was quicker than expected. The lady at the front desk was helpful getting us the number to call with our insurance."
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