Locations Search | MercyOne
Primary Care • Ottumwa, IA
Ratings by platform
- Ratings.MD: 4.9 out of 5 (64 verified ratings (per provider))
- MercyOne Official Website: 4.8 out of 5 (81 ratings)
What patients say
Patients praise
- Providers described as caring, passionate, and thorough
- Staff noted for listening to patients and explaining medical conditions clearly
- Patients felt treated with respect
Common complaints
- Clinic closure causing patient stress and lack of access to local care
- Difficulty finding new providers in the region
- Some reports of inconsistent follow-up care
In patients' words
"She truly cares about her patients."
— Patient review for Kimberly Brown, ARNP"I feel that Heather Easton cares about my health and explains everything to me."
— Patient review for Heather Easton, ARNP"It took her nearly a year to find a new doctor. She picked a provider at MercyOne in Ottumwa... however, now that MercyOne is closing... she’ll have to decide if she’ll travel to see her current doctor, or just head straight to her specialist team."
— KTVO News report on clinic closure impactMore clinics in Ottumwa
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