Diabetes Care at Jefferson County Health Center
Diabetes Education • Ottumwa, IA
Ratings by platform
- U.S. News & World Report: 4 out of 5 stars (overall patient experience score)
- Centers for Medicare & Medicaid Services (CMS): 5-star ratings in Nursing Communication and Environmental Cleanliness (Based on CMS HCAHPS survey data)
What patients say
Patients praise
- Highly rated nursing communication and facility cleanliness (5-star CMS ratings)
- Personalized, certified diabetes care and education programs
- Strong community reputation with many patients willing to recommend the facility
- Comprehensive support services for chronic disease management
Common complaints
- Inconsistent communication from some staff members
- Occasional delays in ER response times or perceived lack of urgency for non-life-threatening conditions
- Isolated reports of dissatisfaction with billing and care management processes
In patients' words
"We are incredibly proud of our staff for achieving these 5-star ratings... These recognitions reflect the compassion, teamwork, and dedication our employees bring to patient care every single day."
— Jacque Bookin-Nosbisch, Chief Nursing Officer at JCHC"I'm sure there's some great providers here. Unfortunately, I've yet to have any positive experience setting up an appointment at the clinic..."
— Anonymous patient review from a-better-place.comMore clinics in Ottumwa
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