Morris Hospital
Public Health & Preventive Medicine • Ottawa, IL
What patients say
Patients praise
- Compassionate, skilled, and dedicated medical and nursing staff
- High quality of specialized care and successful medical outcomes reported by many patients
- Professionalism and empathy observed in specific departments (e.g., Interventional Radiology)
- Efficient coordination and clear communication in some clinical settings
Common complaints
- Long wait times in emergency and outpatient departments
- Overcrowded facilities, including hallway care and makeshift observation areas (e.g., the 'garage')
- Occasional lack of professional, empathetic, or attentive communication from some staff members
- Concerns regarding privacy and infection control protocols (e.g., COVID-19 safety)
- Administrative frustrations, including issues with scheduling and billing
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