Ottawa Campus
Public Health & Preventive Medicine • Ottawa, IL
Ratings by platform
- RateMDs (Ottawa Hospital - Civic Campus): 2.8/5 stars (~109 reviews)
- Wheree (Ottawa Hospital Riverside Campus): 7.8/10 stars (Not explicitly stated, summarized from multiple sources)
- Birdeye (Ottawa Hospital Civic Campus - Parkdale Clinic): 3.5/5 stars (34 reviews)
- Morris Hospital Ottawa Campus (Note: Distinct from The Ottawa Hospital): 3.0-3.1/5 stars (14-20 reviews)
- Yelp (The Ottawa Hospital): 2.4/5 stars (30 reviews)
What patients say
Patients praise
- Compassionate, skilled, and dedicated medical and nursing staff
- High quality of specialized care and successful medical outcomes reported by many patients
- Professionalism and empathy observed in specific departments (e.g., Interventional Radiology)
- Efficient coordination and clear communication in some clinical settings
Common complaints
- Long wait times in emergency and outpatient departments
- Overcrowded facilities, including hallway care and makeshift observation areas (e.g., the 'garage')
- Occasional lack of professional, empathetic, or attentive communication from some staff members
- Concerns regarding privacy and infection control protocols (e.g., COVID-19 safety)
- Administrative frustrations, including issues with scheduling and billing
In patients' words
"Sure, it looks like an airplane hanger and has cement floors, is noisy, busy and toileting is an issue. That being said, there was no place I would have rather been at the time. Care was extraordinary."
— Ottawa Citizen (The Ottawa Hospital)"The place is simply a nightmare... A long narrow hallway was overwhelmed with gurneys, and people crying in agony or asking for help."
— Ottawa Citizen (The Ottawa Hospital)"In my personal experience, the General campus’s Interventional Radiology staff have demonstrated that there is potential for medical care that is both effective and compassionate."
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