Empowering Minds | Empowering Providers | Ottawa, IL
Psychology • Ottawa, IL
Ratings by platform
- LocalityBiz: 1 out of 5 stars (Not explicitly stated, but includes multiple individual low ratings)
What patients say
Patients praise
- Some clients have expressed satisfaction with their experiences
Common complaints
- Issues with appointment scheduling and communication, including no-shows and lack of response to follow-ups
- Concerns regarding billing practices, specifically regarding cash copay requests and unexpected charges after service delivery
In patients' words
"Nobody came out to get me from the waiting room and there was no receptionist to check in with. I waited for about 15 minutes... I have not received a response since."
— LocalityBiz review by Ella Saylor"After the second visit we were contacted by the receptionist... telling us our insurance would not cover the whole cost of the visit. She claimed there was a copay that needed to be made in cash... about 2 years later they just withdrew money from my bank account."
— LocalityBiz review by Alexandra WallaceMore clinics in Ottawa
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