Vision Center at Ottawa Supercenter
Optometry • Ottawa, IL
Ratings by platform
- Birdeye/Google: 3.1/5 (16 reviews)
- Yelp: 2.0/5 (4 reviews)
What patients say
Patients praise
- helpful customer service regarding adjustments
- willingness to replace lenses for free in some instances
- convenient process for purchasing contacts and glasses
Common complaints
- rude or unprofessional staff behavior
- issues with warranty or quality of lens coatings
- inaccurate or conflicting information regarding insurance acceptance
- poor interactions regarding prescription adjustments or eye care for children
In patients' words
"Do not recommend taking your child here if there afraid of the eye doctor …….the eye doctor is rude and has no empathy !!"
— Birdeye review"My prescription totally changed about a month in. They replaced my lenses for free !!"
— Yelp review"First the AR coating came off my glasses, OK, I'm told I have to purchase new lenses, told me I did it by not cleaning them properly, but, I did!!"
— Yelp reviewMore clinics in Ottawa
Eyesite
Patients praise: Knowledgeable staff/doctors · Friendly and understanding personnel.
Pediatrics Center
Patients praise: Knowledgeable and caring medical providers · Comprehensive services including behavioral health and chronic illness management.
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