Center for Surgical Services
General Surgery • Oswego, NY
Ratings by platform
- WebMD: 1/5 (1 review)
- Beautihost: 1/5 (3 reviews)
- ComplaintsBoard: 3.0/5 (2 reviews)
What patients say
Patients praise
- High ratings for individual surgeons and clinical staff (e.g., Dr. Lisa Lai, Dr. Strain)
- Reports of caring, professional, and thorough care from nursing and medical staff
- Appreciation for quick and efficient surgical appointment scheduling in specific cases
Common complaints
- Concerns regarding organizational efficiency and communication between health systems
- Limited accessibility and waiting times for information or appointments
- Dissatisfaction with administrative policies and procedures, including waiting room restrictions
- General complaints regarding Oswego Health's overall responsiveness to patient feedback
In patients' words
"Not well organized compared to other centers."
— WebMD"I am finding the marriage between Upstate and Oswego Health to be chaotic. Waiting a week for information or appointments leaves you scared and helpless..."
— Beautihost"Our visit to surgery center was awesome from start to finish. The nurses and Dr.Strain explained everything... so we knew exactly what they were going to do."
— Beautihost"Very pleasant and thorough. Dr. Lai was very informative with the steps that would be taken and asked if there were any questions."
— rater8More clinics in Oswego
Thomas Grady Jr., MD, FACC
Patients praise: Compassionate and caring demeanor · Takes time to listen and explain medical conditions clearly.
Oswego Health
Patients praise: High patient satisfaction scores reported on independent platforms (e.g., 4.93/5 on rater8) · Recognition for high-quality labor and delivery care (Healthgrades 5-star recipient).
Primary Care in Oswego County
Patients praise: Physicians and nurse practitioners are frequently described as knowledgeable, thorough, and compassionate · Providers are often praised for active listening and taking time with patients.
Oswego Health Center
Patients praise: High volume of positive ratings on specialized healthcare review platforms · Many patients willing to recommend the facility.
Oswego Health
Patients praise: High satisfaction scores for individual physician and practitioner interactions in outpatient settings · Strong patient willingness to recommend hospital services overall.
Oswego Health
Patients praise: many positive mentions of individual physicians and nurse practitioners · staff perceived as compassionate and helpful in specific clinical encounters.
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