Psychiatry & counseling - Phelps Hospital - Northwell Health
Psychiatry and Mental Health Counseling • Ossining, NY
Ratings by platform
- Yelp (Phelps Memorial Hospital Center): 3.1/5 (83 reviews) (83 reviews)
- US News (patient experience): Patient Experience Score: 3/5 (7? (reviews for psychiatrists page: 7))
- Alcohol.org (Phelps Hospital Northwell Health – Alcohol and Substance Abuse Treatment): 2.3/5 (8 reviews) (8 reviews)
- Drugabuse.com (same program listing): 2.3/5 (8 reviews) (8 reviews)
- Best-Rehabs.com (same program): Mostly 1–2 out of 5 across metrics (15 evaluated metrics) (Two loved ones and two staffers surveyed (per article))
- HospitalStats.org (Phelps Hospital): Overall Patient Rating: AVERAGE (Not stated)
What patients say
Patients praise
- Some patients describe friendly/polite staff and good doctor communication
- Some reviews mention helpful staff
- Patient experience elements like willingness to recommend and satisfaction exist but are moderate
Common complaints
- Low patient satisfaction ratings and only moderate willingness to recommend
- Noise/cleanliness and slow staff responsiveness reported
- For psychiatric/addiction-related care, multiple reviews allege lack of psychiatric help/dual diagnosis, insufficient supervision, and poor follow-up
- Some reviewers allege abusive/predatory staff behavior and ineffective medication management or group therapy
In patients' words
"“Excellent with friendly staff and outstanding doctors.”"
— Yelp review highlights for Phelps Memorial Hospital Center"“Abusive staff. Terrible accommodations. No psychiatric help for addiction. ... Stay well away.”"
— Alcohol.org patient review (Phelps Hospital Northwell Health – alcohol and substance abuse treatment)"“It was an utter failure in every imaginable way. And very expensive. Do not send anyone here. There is no real dual diagnosis...”"
— Best-Rehabs.com review excerpt (same program)"“I needed a psych ... assigned ... an NP for med management... She was ... scared to adjust my meds... group therapy was a WASTE of time ... Don’t go here.”"
— Drugabuse.com patient review excerpt (same program)"“Rooms were often noisy at night ... Facilities are sometimes dirty ... Patients often don't receive help when they request it ... Staff doesn't respond quickly...”"
— HospitalStats.org negative patient ratings summaryMore clinics in Ossining
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Patients praise: Exceptional, personalized customer service · Knowledgeable and friendly staff/pharmacist (specifically noted Marty).
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