Physical Therapy & Occupational Therapy - Mahaska Health
Occupational Therapy • Oskaloosa, IA
Ratings by platform
- US News Best Hospitals Patient Experience Score: 4 out of 5 (21 (on specific rehab directory site))
- Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS): 92% (for hospital overall satisfaction) (100-299 completed surveys (HCAHPS))
What patients say
Patients praise
- Knowledgeable and professional staff in therapy departments
- Personalized care plans tailored to individual needs
- Generally high hospital-wide patient experience ratings compared to national/state averages
- Staff responsiveness and clear communication
Common complaints
- Difficulties communicating with the office/scheduling appointments
- Long wait times for walk-in services
- Specific complaints regarding care quality in departments other than physical/occupational therapy (e.g., behavioral health)
In patients' words
"The PT, DPT (PT Department) was very knowledgeable, was able to pinpoint my problem and set up a program for improvement."
— Verified Patient Review, Mahaska Health"Always enjoy my experience at MHP - Raegan Johns is an incredible provider and truly takes the time to get to know me."
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