Aurora Urology - Aurora Health Care
Urology • Oshkosh, WI
Ratings by platform
- Healthgrades (Dr. Matthew Anderson): 4.0 out of 5 stars (25 reviews)
- U.S. News & World Report (Dr. Matthew Anderson): 5 out of 5 stars (155 reviews)
- Birdeye (Aurora Health Center): 3.3 out of 5 stars (13 reviews)
What patients say
Patients praise
- highly rated surgical care
- compassionate and kind nursing staff
- clear and organized documentation/summaries provided to patients
- systematized and professional approach to specialty visits
- doctors recognized by patients for listening and explaining things well
Common complaints
- difficulty reaching a live person by phone
- long hold times and inefficient phone system
- reports of dismissive communication from certain providers
- inconsistent experience in emergency/urgent care settings
- concerns regarding medication management and refill processes
In patients' words
"Dr . Anderson was very helpful for the reason I went to see him. He took his time and answered all my questions."
— Healthgrades"The nurses & other staff that took care of me while I was at Aurora were absolutely fantastic. Very kind and compassionate."
— Loc8NearMe"the extremely frustrating hoops you have to jump through to get a hold of a live person and the time spent on hold when calling Aurora for doctors appointments. The system of recordings and the runaround a patient gets on the phone is more than frustrating it's unacceptable."
— ComplaintsBoardMore clinics in Oshkosh
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