Primary Care Services | UCI Health | Orange County, CA
Family Medicine • Orange, CA
Ratings by platform
- UCI Health Provider Profile (Dr. Betzy K. Salcedo): 4.7 out of 5 (207)
- Healthgrades (Dr. Laetitia Truong): 4.8 out of 5 (339)
- Birdeye (UCI Health — Yorba Linda): 3.6 out of 5 (75)
What patients say
Patients praise
- knowledgeable, patient, and thorough physicians
- professional and kind medical/nursing staff
- clean and well-maintained medical facilities
- efficient appointment scheduling and helpful call center support
- some locations offer convenient walk-in hours and on-site lab services
- strong emphasis on listening to patient concerns and effective communication
Common complaints
- long wait times for appointments and in waiting areas
- unfriendly or rude front desk staff/receptionists perceived by some patients
- concerns regarding billing practices and unexpected charges
- some reports of poor follow-up or difficulty reaching primary care providers
- instances of perceived lack of thorough physical examinations
In patients' words
"The doctor that saw me was Dr. Maria Kim. She was AMAZING! I felt like she listened to everything I had to say and took her time to explain things to me."
— UCI Health — Tustin patient review"Very poor follow up and inability to see my primary care doctor. Several unfilled promises to call back or order (urgent) pain meds for shingles."
— Dr. Laetitia Truong patient review"I’m a pregnant patient of Dr. Lopez and overall very satisfied with her care and the UCI experience. However, there seriously need to be some rules in the waiting area at the lab."
— UCI Health Family Health Center — Santa Ana patient reviewMore clinics in Orange
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