Family Care Centers Medical Groups: Primary & Urgent Care ...
Family Medicine • Orange, CA
Ratings by platform
- Trustpilot: 2.6 out of 5 (Trustpilot) (4 reviews)
- Yelp (Irvine location): Not explicitly rated (number of reviews shown) (93 reviews (Yelp))
What patients say
Patients praise
- Empathetic, attentive, and caring nature of clinical staff and doctors
- Doctors praised for expertise, thoroughness, and ability to ease patient concerns
- Efficient scheduling and convenience of locations
- General cleanliness and organization of offices
Common complaints
- Rudeness and unprofessional behavior from front desk or administrative staff
- Inconsistent or frustrating communication, including dismissive tones during calls
- Billing errors and insurance coverage confusion
- Long wait times despite having appointments
- Concerns regarding management practices and employee treatment
In patients' words
"The staff member who called sounded annoyed and entitled... Her tone and manner made it feel like I was inconveniencing her rather than receiving help from a medical office."
— LocalityBiz review"Dr. Williams is a great doc. However, the billing practice and front office for Family Care have been misleading and unhelpful."
— LocalityBiz review"There is no criticism here.....I was in much discomfort and arrived at the clinic just before it opened. The ladies were clean, polite, ready to work, very sympathetic, kind, and really helped me."
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