Behavioral Health Services - AHCCCS
Behavioral Health Centers • Oraibi, AZ
Ratings by platform
- Rehab.com (Southwest Behavioral Health Services – 7th Avenue Outpatient): 4.1/5 (59 reviews)
- TrustAnalytica (Southwest Behavioral & Health Services Broadway Outpatient): 4.3/5 (34 reviews)
What patients say
Patients praise
- Some facilities receive high ratings for compassionate and caring staff
- Supportive family atmosphere and effective treatment outcomes reported in certain outpatient settings
- Availability of culturally grounded and holistic treatment options for specific populations
Common complaints
- Allegations of fraudulent billing, including billing for services not rendered, overbilling, and billing for patients after death
- Provider contract terminations and payment suspensions leading to service disruptions for vulnerable patients
- Dissatisfaction with the grievance and investigation processes, with some grievances labeled as unsubstantiated
- Reports of difficulty accessing care or reaching staff for follow-up
In patients' words
"Don't waste your time here... Dr. Cali will lie straight to your face about medication refills."
— Rehab.com user review"The vast majority of the consumers listed compassion, concern, and kindness from their therapists, customer satisfaction, and a family atmosphere."
— TrustAnalytica review summary"It is a trust issue... It's a system that has failed many families."
— Arizona State Senator Catherine MirandaMore clinics in Oraibi
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