The Surgery Center - East Alabama Medical Center
General Surgery • Opelika, AL
Ratings by platform
- Birdeye (Google): 3.8/5 (17 reviews)
- US News (EAMC): 89% willing to recommend (N/A)
- US News (East Alabama Ambulatory Surgery Center): Highest overall rating (5% above national average) (N/A)
What patients say
Patients praise
- professional, compassionate, and attentive nursing and medical staff
- efficient outpatient surgery procedures
- calm and reassuring bedside manner from surgeons
- timely care in emergency situations
- high patient recommendation rates for East Alabama Medical Center and its associated ASC
Common complaints
- difficulties with billing contractors
- inconsistent wait times during busy hours
- frustrations with prescription filling processes
- occasional lack of urgency or perceived lack of compassion from some staff
- long wait times for appointments at associated clinics
In patients' words
"I have had many surgeries over my life and this was by far the most enjoyable experience I have ever had! Shout out to Chelsea, my pre-op nurse. Absolutely amazing!"
— Birdeye/Google Review"Great experience with the staff and quality of care here. My first visit as a patient for an out patient procedure in the Endo unit. From the pre-call with Lisa, through the entire experience... I was treated with courtesy, compassion, and kindness."
— Find Rehab Centers Review"My issue is with the billing contractor they use. After my wife paid her copay... she was sent a bill for the procedure from the billing contractor. They are extremely difficult to work with."
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