Primary Care Services
Primary Care • Onalaska, WI
Ratings by platform
- Gundersen Health System (Provider Specific): 4.8 out of 5 stars (101 ratings, 36 reviews)
- Gundersen Health System (Provider Specific): 4.9 out of 5 stars (116 ratings, 44 reviews)
- Gundersen Health System (Provider Specific): 4.5 out of 5 stars (73 ratings, 20 reviews)
What patients say
Patients praise
- Many providers are praised for being knowledgeable, thorough, and good listeners
- Clean, modern, and well-maintained facilities
- Ability to schedule same-day appointments or access care through different channels (MyChart, urgent care)
- Professional and friendly interactions with specific staff members and technicians
Common complaints
- Billing practices and unexpected "split visit" charges for preventive and problem-focused care simultaneously
- Long wait times for appointments and delays once inside the clinic
- Complaints regarding perceived lack of empathy, feeling rushed, or not being listened to by some providers
- Difficulty accessing certain services or lack of patient shuttle assistance
- Front desk staff occasionally described as unpleasant
In patients' words
"She made me feel heard and not rushed and like she cared about what was happening to me."
— Gundersen Health System Patient Review"SCAM ALERT: apparently recent guidelines allow clinics to charge additional 'office visits' at the same time you're paying for a regular preventative visit."
— LocalityBiz Patient Review"No reason for me to get to my appt 10 minutes early to have to wait for 50 past my appt time."
— Gundersen Health System Patient Review"The facility is always extremely clean and cheery. The dr that I see on a normal basis is fantastic and I have gone to a few other drs who are just as thoughtful and caring."
— LocalityBiz Patient ReviewMore clinics in Onalaska
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