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MultiCare Capital Urology

Urology • Olympia, WA

What patients say

Patients praise

  • Highly regarded, knowledgeable, and professional medical staff and doctors
  • Clear communication and thorough explanations from providers
  • Efficient in-office experience once seen by a provider
  • Convenient local access for patients in the Olympia area

Common complaints

  • Difficulty reaching the office by phone
  • Poor, dismissive, or incompetent front-office staff service
  • Significant delays in scheduling and processing referrals
  • Lack of responsiveness to patient messages and post-surgery concerns

In patients' words

"The entire staff were friendly and very helpful... The practice runs very efficiently from the check-in desk to the providers. Super short waits, discussions are never rushed."

— Patient review on LocalityBiz

"The Doctors and Medical staff are great! That's where it stops! The office staff are the most incompetent, dismissive and condescending people I've ever dealt with!"

— Patient reviews on Yelp

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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