Providence West Olympia Family Medicine
Primary Care • Olympia, WA
Ratings by platform
- Providence official website: 4.8 out of 5 stars (3,608 ratings)
- Birdeye: 4.6 out of 5 stars (1,397 reviews)
What patients say
Patients praise
- Appreciation for individual providers' kindness, efficiency, and bedside manner
- Positive experiences with specific doctors mentioned by name
- Satisfaction with the ease of use of MyChart for some patients
- Welcoming office environment
Common complaints
- Difficulty with communication and telephone systems (unreachable by phone, diverted to voicemail)
- Frustration with bureaucratic processes and lack of continuity of care
- Concerns regarding billing practices and unexpected charges
- Perception of impersonal service or being rushed during appointments
In patients' words
"I feel like I get a new provider more often than I get new shoes. My last experience felt like they had a goal of getting me out of there as quickly as possible."
— LocalityBiz reviewer"The good part is that the doctors and staff are all super nice and friendly. The doctor I saw did a really great job making me comfortable. However, this place is so huge it creates a lot of problems. The different sections don’t seem to communicate effectively."
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