Universal Primary Care: Family Medical Care & Urgent Appointments
Primary Care • Olean, NY
Ratings by platform
- HelpConnectUsa, Birdeye: 2.8/5 (43 (HelpConnectUsa), 17 (Birdeye))
What patients say
Patients praise
- Some patients report quick intake and efficient check-in processes
- Instances of staff being described as respectful or helpful by individual patients
- Positive experiences with specific providers mentioned by some patients
Common complaints
- Frequent appointment cancellations and long wait times
- Dissatisfaction with communication, specifically regarding scheduling and administrative follow-up
- Reports of staff/administration turnover and perceived toxic work environment mentioned by employees
- Concerns regarding the perceived quality of medical advice or thoroughness of care
In patients' words
"Third time my appointment has been canceled in two months. Poor management, call center that is inadequate and slow..."
— LocalityBiz User Review"The care is great, but the wait times are awful and it takes a long time to get an appointment."
— Birdeye User Review"Universal Primary Care has been excellent. Scheduling was simple, check-in was quick... The staff were respectful and helpful..."
— LocalityBiz User ReviewMore clinics in Olean
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