Family Doctor Olean, NY | Pediatric Doctor & Oncology Doctor
Primary Care • Olean, NY
Ratings by platform
- Healthgrades (Dr. Thayaparan Mathanakaran): 3.9/5 (10 ratings)
- WebMD (Dr. Othoniel Castro): 4.0/5 (21 ratings)
- Healthgrades (Dr. Rajnikant Patel): 4.2/5 (5 ratings)
- Vitals (Dr. Matthew Cox): 4.5/5 (2 ratings)
- Healthgrades (Dr. Keith Wilkey): 2.8/5 (28 ratings)
- Vitals (Dr. Ricardo Ilustre): N/A (Mixed written feedback) (20 ratings)
- Yelp (Olean Medical Group): 2.7/5 (6 ratings)
What patients say
Patients praise
- some providers are praised for being caring, attentive, and thorough
- continuity of care and providers remembering patient history are highlighted as strengths by some patients
- appreciation for providers who listen and involve patients in treatment decisions
Common complaints
- reports of poor communication and perceived arrogance from some providers
- complaints regarding administrative issues, including billing, scheduling, and staff turnover
- historical concerns about patient satisfaction at Olean General Hospital, including past federal one-star ratings
- isolated negative experiences regarding patient advocacy and trust in specific physicians
In patients' words
"I feel that he is truly interested in the patient as a person and goes over your records before meeting with you."
— Healthgrades user review for Dr. Mathanakaran"Dr. Wilkey lets personal arrogance and disrespect for his patients, cost him the opportunity to be a doctor and professional."
— Healthgrades user review for Dr. Wilkey"It is reassuring to have a physician remember not only your face and name but remember your child's medical history."
— Vitals user review for Dr. Ilustre"Olean General Hospital was rated by the Centers for Medicare and Medicaid Services as a one-star hospital, both in its overall star rating and in its patient survey rating. That ranking factors in complaints by patients."
— WKBW News reportMore clinics in Olean
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