Old Saybrook Medical Center
Radiology and Imaging • Old Saybrook, CT
Ratings by platform
- Birdeye (Yale New Haven Health Old Saybrook Medical Center): 3.9 out of 5 stars (40 reviews)
- Birdeye (Middlesex Health Primary Care - Old Saybrook): 2.5 out of 5 stars (31 reviews)
What patients say
Patients praise
- Friendly and helpful clinical staff in some instances
- Convenient location and access to major highways
- Ease of securing appointments
- Compassionate care reported in urgent care settings
Common complaints
- Difficulty navigating facilities or signage
- Perceived rude, unprofessional, or dismissive front-desk staff
- Long wait times on the phone
- Dissatisfaction with communication regarding test results or appointments
- Concerns over privacy and confidentiality of patient information
- Bedside manner issues with certain providers
In patients' words
"The staff is wonderful - no problems. However, when my tests were done... I followed the EXIT signs out through a maze of construction... I didn't recognize anything in the parking lot!"
— Birdeye review of Yale New Haven Health Old Saybrook Medical Center"The receptionist there was the only nice person that I’ve ever spoken to! My doctor and rest of staff were horrible every time I walked in or called."
— Birdeye/Localitybiz review of Middlesex Health Primary Care - Old SaybrookMore clinics in Old Saybrook
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