Dean McGee Eye Institute
Optometry • Oklahoma City, OK
Ratings by platform
- Birdeye: 2.9/5 (292 reviews)
- MyVision.org: 3/5 (204 reviews)
What patients say
Patients praise
- Some doctors praised for being kind, intelligent, and thorough
- Positive surgical outcomes for some patients
- Specific staff members noted for excellent customer service
- Appreciation for the specialized, vision-saving care provided
Common complaints
- Extended waiting times, sometimes reaching several hours
- Dissatisfaction with customer service, including communication and lack of empathy
- Billing and insurance processing issues, such as overcharging or failure to file claims correctly
- Difficulty reaching staff by phone or getting timely follow-ups
In patients' words
"Before I came here I was put off by the reviews of long wait times. It’s true, the waits can be long, but I think people are misunderstanding the structure of the facility. Some of the doctors are on triage and doing emergency eye care in between their regularly scheduled appointments. I’m willing to wait so that other people can get the vision-saving care they need."
— Patient review on Birdeye"More than 2 hour wait after our appointment time for an ER follow up appointment. Very unprofessional on institutions behalf."
— Patient complaint on BBB"This has been the best experience I have ever had with a provider. Dr. Melson and his staff were amazing. They listened to all of my concerns..."
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