MCH ProCare Family Medicine & Occupational Medicine
Occupational Medicine • Odessa, TX
Ratings by platform
- Birdeye (MCH ProCare Family Medicine): 5/5 (5)
- Google Maps (aggregated): 2.4/5 (7,358 (aggregate for MCH ProCare locations))
- Birdeye (MCH ProCare Family Practice): 1/5 (3)
What patients say
Patients praise
- Some patients report doctors being friendly and caring
- Compassionate bedside manner reported by some users
- Helpful and attentive staff in specific instances
Common complaints
- Poor customer service and rude reception staff
- Long wait times
- Billing issues and hidden fees
- Perception that staff does not listen or shows lack of empathy
In patients' words
"Worst customer service ever! ... Dina with billings is rude, and very unhelpful."
— Google Review"Dr Carter has been the first among 3 doctors over 4+ years to treat her like a patient and a human rather than a checkmark in the prescription column."
— Birdeye Review"My experience this morning was absolutely horrible. First thing, the receptionist acted like I ruined her day by needing to be registered."
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