Internal Medicine Odessa - Texas Tech Physicians
Internal Medicine • Odessa, TX
Ratings by platform
- Texas Tech Physicians ProviderMatch (Internal Medicine): 4.9/5 stars (232 ratings)
- Vitals (Dr. Suresh Prasad): 4.3/5 stars (98 ratings)
- Vitals (Dr. Kalpana Prasad): 4.8/5 stars (35 ratings)
- Birdeye (Texas Tech Family Practice Center): 4.2/5 stars (137 reviews)
What patients say
Patients praise
- Physicians described as knowledgeable, skilled, and professional
- Patients appreciate doctors who take time to listen and provide clear explanations
- Some reports of efficient service and minimal waiting times for specific providers
- Successful management of chronic conditions such as diabetes and hypertension reported by some patients
- Compassionate and caring demeanor noted in certain medical staff and physicians
Common complaints
- Difficulty reaching the office by phone and long hold times
- Reports of unprofessional or rude staff interactions
- Concerns regarding appointment scheduling and long wait times at the clinic
- Frustration with communication, including unreturned calls or messages via the patient portal
- Some patients feeling unheard or dissatisfied with the quality of medical advice provided
In patients' words
"He takes the time to listen, never rushing you, he really... remembers his patients too!! Love Dr. Prasad, I recommend him highly."
— Vitals (Dr. Suresh Prasad review)"They never answer the phone to make appointments... I was hung up on 4 times before the robot even finished. Then left on hold and never spoken too."
— Birdeye (Texas Tech Physicians: Endocrinology review)"I spent two hours on hold trying to reach the clinic to speak to someone in the office and have never had good luck reaching anybody in a timely manner since then."
— LocalityBiz (Texas Tech Physicians: Permian Basin-Odessa review)"Many patients report receiving high-quality care, highlighting how well their medical needs are met consistently during visits."
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