Oakland, CA Urologists | Sutter Health Doctors
Urology • Oakland, CA
Ratings by platform
- Sutter Health official site (Dr. Andrew W Tam): 4.8/5 (262 reviews)
- Sutter Health official site (Dr. Robert B Lurvey): 4.7/5 (358 reviews)
- Sutter Health official site (Dr. Phillip L. Ross): 4.9/5 (511 reviews)
- WebMD (Dr. Phillip Ross): 4.5/5 (15 reviews)
- Vitals (Dr. Phillip Ross): 4.1/5 (2 reviews (Vitals))
- WebMD (Dr. Chih-Hsin Wen): 4.5/5 (12 ratings / 2 reviews (WebMD))
What patients say
Patients praise
- doctors described as competent and smart
- high numerical satisfaction ratings on internal Sutter Health portals
- providers seen as knowledgeable in urologic oncology
Common complaints
- reports of long wait times
- instances of perceived rushed or chaotic appointments
- patient frustration with office staff communication and responsiveness
- concerns about feeling pressured into procedures or tests
In patients' words
"I would not recommend this doctor. I waited over an hour in the exam room, and it was only when I said I had to leave that the doctor appeared... I felt that he was rushing me into making a decision about surgery... It was the only time I've ever felt that a doctor was so obviously trying to take my money."
— Vitals review of Dr. Phillip Ross"Dr Wen is so busy, appointments with him can be hurried and almost chaotic. Also, some members of his office staff are not easily understood... Dr. Wen is a competent, smart urologist, and did a good job for me, but the chaos of his office I do not miss."
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