Hartford HealthCare HealthCenter - Primary Care - Norwich
Internal Medicine • Norwich, CT
Ratings by platform
- Hartford HealthCare Medical Group official website: 4.7 to 5.0 out of 5 stars (provider-specific) (Not specified per provider)
- Better Business Bureau (BBB): Not applicable (28 total complaints in the last 3 years (corporate-wide))
What patients say
Patients praise
- Punctuality for appointments
- Friendly office staff and providers in some instances
- High satisfaction ratings for individual primary care providers (ranging 4.7 to 5.0 on institutional websites)
- Effective urgent care treatment for some patients leading to positive outcomes
Common complaints
- Billing and payment arrangement disputes
- Facility service fee charges perceived as excessive
- Negative experiences with phone staff and bedside manner, particularly at urgent care locations
- Concerns regarding walk-in availability and patient triage
In patients' words
"I was seen at the time of appointment! They are friendly!"
— Healthgrades"The woman who answered was flippant and rude stating 'they couldn't do anything anyways'. God forbid you offer some bedside manner to a scared mother, let alone some human decency."
— LocalityBiz (Urgent Care review)More clinics in Norwich
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