Norwalk Skilled Nursing & Wellness Centre - Kaiser Permanente
Skilled Nursing Facility • Norwalk, CA
Ratings by platform
- Medicare.gov (CMS): 1 out of 5 stars (Much below average) (Based on CMS data as of May 2026)
- Seniors.fyi: 4.5 out of 5 stars (54 reviews)
What patients say
Patients praise
- Some staff described as kind, professional, and welcoming
- Reports of clean and quiet environments from some visitors
- Positive feedback on facility management by certain family members
- Some residents and families feel it is a supportive, home-like environment
Common complaints
- Understaffing and lack of responsiveness to resident calls
- Inconsistent communication from staff and administrative issues
- Concerns about cleanliness and odors in some rooms
- Reports of professionalism issues with certain staff and management
- Low federal quality ratings (1-star overall Medicare rating)
- History of health inspection deficiencies and past fines
In patients' words
"Severly understaffed. My grandmother complained about no one coming when she hit her help button, as well as lack of needed medical services. The biggest issue? Had no idea where my grandmother was!"
— Google Reviews via SeniorCare.com"My father has become ill in the last year and has already been to 3 different skilled nursing facilities and Norwalk is by far the best. Very well sanitized, place is quiet, all the staff is extremely friendly, kind, polite and professional."
— Google Reviews via SeniorCare.comMore clinics in Norwalk
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