Cardiovascular Services - Cooley Dickinson Hospital
Vascular Services • Northampton, MA
Ratings by platform
- Medicare Care Compare: 4/5 overall hospital rating (Based on 611 HCAHPS surveys)
- Healthgrades: 74% Patient Experience Rating (Not explicitly stated)
- Birdeye (Aggregate): 2.7/5 (621 reviews)
What patients say
Patients praise
- High performing in specific adult procedures and conditions
- Generally positive patient experience rating (7% higher than national average on Healthgrades)
- Good communication from doctors generally reported
- Commitment to patient experience through third-party verification of provider ratings
Common complaints
- Reports of organizational disorganization, such as confusion regarding surgery plans and discharge processes
- Concerns about staff responsiveness and delays in receiving help when requested
- Mixed reports on cleanliness of facilities
- Past complaints regarding pain management during waiting room experiences
In patients' words
"Cooley Dickinson is focused on providing an exceptional experience in every care interaction. All ratings are submitted by actual patients and verified by a leading company in the patient satisfaction industry."
— Cooley Dickinson Hospital website"Total disorganization. Hospitalist did NOT know type of surgery recommended for femur fracture... Nurses lost signed documents... Like chickens with their heads cut off."
— Patient review via BirdeyeMore clinics in Northampton
Northampton Dental Specialists Group: Dentist Northampton, MA ...
Patients praise: friendly, courteous, and professional staff · thorough, gentle, and compassionate dental care.
Get hassle-free, personalized primary care in Northampton, MA.
Patients praise: Providers are frequently described as thorough, compassionate, and excellent listeners · Patients highly value continuity of care and long-term relationships with their primary care physicians.
Refresh Valley Dental | Northampton, MA, Best Dentist Near You
Patients praise: compassionate and professional staff · trauma-informed and anxiety-friendly environment.
Pediatrics in Northampton, MA - Primary Care | Specialists | Physicians
Patients praise: Highly compassionate, kind, and professional providers · Excellent clinical care and expertise for children with complex needs.
Behavioral Health
Patients praise: Compassionate and supportive care from specific clinical staff and therapists · Effective integration of medical and mental health services in some facilities.
Comparing your options?
Browse other clinics in Northampton, or filter by state and specialty to compare patient ratings.